RESIDENTS TURN CITIZENS
Swachhata Solutions is the official public participation and grievance redressal platform of Swachh Bharat Mission (Urban).
Swachhata app enables citizens to post cleanliness-related issues in their neighborhoods; these issues are then brought to the notice of the nearby municipal corporation. The posted complaints are geo-coded and sent to their nearby municipal corporation automatically, which then assign them to the staffers responsible for resolution. For engineers as well, this app is a revolution as it makes it handy for them to keep track of the issues in their area as well as geo-locate the issues and reach the affected area easily to resolve them.
The app has a ranking system which has brought about competitiveness among all municipal corporations in providing this basic service to the citizens. This app will be used by all 4041 cities, making it easy for the urban citizens in India in keeping their cities clean and support Swachh Bharat Mission by posting cleanliness-related complaints for municipal corporations to act upon. With its massive outreach, Swachhata Solutions is on its way of becoming the world’s biggest civic tech platform.
Swachhata app currently has more than 1.2 million users from more than 1,000 cities in India; with more than 1 million complaints posted and 90 percent of them resolved.