SERVING CITIZENS ONLINE
The main objective of Aaple Sarkar is to transform traditional grievance-related activities from manual to automatic, with the help of information technology and increase transparency between the Government of Maharashtra and its citizens.
This initiative has helped make the grievance redressal process easy and hassle-free for citizens, as it provides them with a single window to post grievances related to any government, department or service. Using this platform, citizens of Maharashtra can register the complaint online for any government-related services, and track its progress online. Using this platform, if a citizen is not satisfied with the response, he/she may escalate the grievance with higher authority.
On the other hand, with the help of this initiative, the government has benefited in terms of increased responsiveness, monitoring capabilities, performance measurement and accountability. Government departments can now directly assign the grievances with the help of auto-routing of applications. The entire process; right from submitting the complaint/application to its redressal is done online on the same day.
This grievance system is available to citizens online on the Internet as well as through mobile application (iOS, Android and Windows) so that citizens of Maharashtra can easily connect with the government.